Find your nearest trading standards phone
Yes No. Your service provider could charge you for your call, but it should be free if either:. Telephone lines are open from Monday to Friday am to pm closed UK bank and public holidays. Although traders are required by law to provide this information, they are not obliged to engage in the ADR process except where they operate in a sector which is mandated by statute or by membership of a trade association to do so. Looking to resolve your online disputes through Mediation or Arbitration? Others are required to use ADR through the terms of their membership of a Trade Association or by operating in sector regulated by government. Trying to contact the trading standards service?
Contacts National Trading Standards
Enter your postcode to find a Trading Standards office near you to complain about illegal sales activity. Businesses can also check to make sure they're trading. Find the nearest Trading Standards office to your post code Got a problem with a trader in the UK?
Trying to contact the trading standards service? Trading. CTSI is a membership organisation for trading standards professionals, we do not deal Find out more on our contact us page.
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Skip to navigation Skip to content Skip to footer. The, European Consumer Centre for services hosted by CTSI, is a website and telephone service providing free pre-shopping advice to consumers and businesses.
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|The Chartered Trading standards Institute supplies support services for government, local authorities, businesses and individual trading standards professionals.
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When a consumer and trader come into dispute over goods or services bought from the trader, the law now requires that the trader supply the consumer with details of an alternative dispute resolution ADR body capable of dealing with the complaint. Left with no option but to take the trader to court?
How to report a trader or company to Trading Standards and what they'll do with your complaint.
SCOTSS Society of Chief Officers of Trading Standards in Scotland
Find your local Citizens Advice · Volunteer with us · Jobs in our network · Press releases. Our blogs Telephone a Welsh-speaking adviser: 04 05 05 Check your supplier's website to find out what you'll be charged. Welcome to SCOTSS, representing the trading standards service in Scotland.
Enter your postcode to find your nearest trading standards office location in.
I don't understand. You can find out more or opt-out from some cookies. The option to use ADR usually begins when the consumer has exhausted the trader's internal complaints process and they have been unable to satisfactorily resolve the dispute between themselves.
If you think a company has broken the law or acted unfairly, you might be able to report them to Trading Standards. Trying to contact the trading standards service? The consumer helpline will assess your problem and pass it on to Trading Standards if it's appropriate.
Find your local Trading Standards office
If you would like to use an ADR body to resolve your complaint you should first ask the trader for details of an approved ADR body and whether they are willing to use them to resolve your complaint.
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|When a consumer and trader come into dispute over goods or services bought from the trader, the law now requires that the trader supply the consumer with details of an alternative dispute resolution ADR body capable of dealing with the complaint.
This service does not give Trading Standards related advice. If you need advice or wish to report problems with goods or services, bought from a trader based in the UK, the appropriate advice agency is the Citizens Advice Consumer Service which can be contacted on 04 05 If you your purchase was made online you may be able to submit your complaint through the Online Dispute Resolution ODR platform. It is a voluntary process and parties can still choose to take further court action if they do not reach a mutually acceptable solution through ADR.
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If they do, they might contact you for more information and evidence.
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All rights reserved. Top links Template letter to raise a grievance at work. The consumer helpline will assess your problem and pass it on to Trading Standards if it's appropriate. Leading the trading standards profession. Depending on what they find out, they might take action to stop the trader from acting unfairly. Why wasn't this advice helpful?